To ensure that all the records held in our systems are complete and in good order, we reserve the right to ask for additional or clearer documentation in order to fulfil our legal obligations. We ask that documents sent through are valid, clear, legible, uncropped and not tampered with. We accept JPEG, PDF, TIFF, PNG, GIF, BMP and DOC formats.
You can send the documents on our e-mail address: [email protected].
Verifying Your Identity
We accept any of the below government issued identification documents, making sure to include all four (4) corners in the photo, and that the expiry date has not passed:
- Government Issued Identity Card
- Driving License
Verifying Your Address
This document needs to be a photo, or a scanned copy of a document received at home. Alternatively, if the document is received digitally, we would need a copy of the email that was sent to you with the digital document attached in it. We accept the below documents showing Name and Surname, Address, Date of Issue (not older than 3 months) and on the Issuer’s Letterhead:
- Utility Bill (gas, water, electricity, internet, etc.)
- Bank Statement
- Council Tax Bill (UK residents only)
Verifying Your Payment Method
During our routine screenings of accounts, we might require information to verify that the deposits are legitimate. This depends on what method you are using to deposit and withdraw in your account. Should the need arise, we would ask for a clear scan or digital photo of one of the following documents to verify your payment method:
- Bank Cards: The front side of the card being used to deposit, making sure to show only the first 6 and last 4 digits (for example: 1234.56**.****.7891), as well as having the name, card issue date and expiry date, and the name of the bank clearly visible. Please do not send a copy of the back of your credit card. Kindly ensure that the middle digits are covered to protect your card’s security.
- E-Wallets: Account details of the E-Wallet being used. The information must include Name and Surname, Email Address/ Account Number/ Username (depends on which E-Wallet is used). We might ask for a screenshot of a transaction from the E-Wallet’s app showing the outflow of funds to Run It Once.
- Bank Transfer: Bank Statement on the bank’s Letterhead, showing the IBAN/Account Number’s last six (6) digits, and personal details. Kindly ensure that the rest of the digits are covered to protect your account’s security. We might ask to see a transaction on a Bank Statement showing an outflow of funds to Run It Once.
- Pre-Paid Voucher: Copy of paper voucher from your local distributor/reseller where it has been purchased, or screenshot of transaction made from the app.
Verifying your Source of Wealth
A new requirement that we need to abide by is asking our players how the money they deposit to their Run It Once account has been generated. Even without any actual suspicion, we are obliged to verify that transactions to and from Run It Once (even cumulative transactions over time) are derived from legitimate funds. The request for documents which evidence source of wealth can happen at different stages of our relationship with any given player.
We understand that requests regarding the source of money before it is deposited to the account can feel intrusive, however our intention is not to pry on the details of someone’s financials. This falls within our ethical obligations when it comes to Responsible Gambling by making sure that players gamble within their means, and in turn ensuring our players’ affordability when using their Run It Once account. Apart from being legally obliged, it is also within our own interest to ensure that the deposits originate from legitimate income or wealth, to protect ourselves from anyone trying to use our services for money-laundering or criminal activity.
There are many ways how this verification can be achieved. Since this is based on how a person has accrued their wealth, each person would need to provide documents based on their own circumstances. Please find below some documents which would satisfy this requirement in each scenario:
- Funds generated from employment: a recent pay-slip or a work contract which can prove that a steady income is earned. If you could explain to us where they came from and indicate the transaction we need to look at, that would be helpful.
- Profits from sale of property/company: Contract of sale and bank statement showing inflow of proceeds.
- Shares or dividends: Share or dividend certificates. Alternatively, a recent audited Annual Report or Financial Statements of the company from where the shares or dividends are earned.
- Inherited money: A final will which shows that the funds have been passed on to the inheritors. Added to this, a bank statement which shows the inflow of the funds into a bank account under the same name as the Run It Once account holder.
- Donation/Gift: A deed of donation or gift bearing a witness’s signature as well as the donor’s source of wealth.
- Money won from poker/lottery/betting/casino: A certificate of the win or a bank statement showing the inflow from the service provider. Alternatively, for live tournaments we can accept a published list of winners.
- Retirement Income: Pension Statement. Otherwise a Bank Statement showing the inflow of the most recent pension with the name of the provider will do.
- Divorce Settlement: A copy of the original court order showing the value of the funds in question.
- Savings in bank: A Bank Statement from the last six (6) months showing that the savings retained remained on average the same, or that the amount has increased over the 6 months.
If none of the above fits how the player’s worth has been generated, we will endeavor to find an alternative which both satisfies our legal requirements and seeks to make the process simpler for the player as well.
In order to activate your Run It Once Poker account, you need to verify your email address. Before doing so, you will not be able to do anything apart from logging in to your account.
1. After you created your account, a verification link was sent to the email address you entered.
Please note that the link is valid for 24 hours only and it expires after this time. If you have not verified your email address within this time frame, please log in to your account and click on the pop up requesting to verify your email address. You will then be able to request a new verification link.
2. If you have not received the verification link, please check that you have entered the correct email address without any typos.
To update your email address, simply follow these steps:
- Click on your username in the main lobby.
- Select ‘Account’ > ‘Personal Info’.
- Click on the edit icon next to ‘Email’.
- Enter the new email address.
- Click on ‘Save’.
- Verify your email address using the link sent to your new email address.
3. If you registered the correct email address but have not received the verification link, please check your spam/junk mail folder.
For further assistance, please contact [email protected].
As long as the documents you send are valid, clear, legible and uncropped, they should be fine. We accept JPEG, PDF, TIFF, PNG, GIF, BMP and DOC formats.