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Verification Document Requirements

We ask that documents sent through for verification purposes fit the below requirements.

Verifying Your Identity

  • All four (4) corners of the document/s must be visible and cannot be cropped.
  • Any logos, name, or distinctive marks of the entity from which the document has been issued must be visible.
  • The documents need to be in full colour and all details on the document are clear and legible, so that even when zooming in, nothing appears pixelated.
  • The document must be in your name and must match the information on your account. If there is a discrepancy, we will need further explanation. 
  • No expired, badly damaged or otherwise invalid documents shall be accepted.
  • Documents cannot be tampered, edited or altered in any way.
  • The format of the documents should be either of the following: JPEG, PDF, TIFF, PNG, GIF, BMP or DOC.

Verifying Your Address

  • All four (4) corners of the document/s must be visible and cannot be cropped.
  • Any logos, name, or distinctive marks of the entity from which the document has been issued must be visible.
  • Date of issue cannot exceed 6 months.
  • The documents need to be in full colour (where applicable) and all details on the document are clear and legible, so that even when zooming in, nothing appears pixelated.
  • Your name must clearly be identified as the addressee or one of the addressees of the document.
  • No expired, badly damaged or otherwise invalid documents shall be accepted.
  • The details must match the information on your account.
  • If screenshots are provided, they need to include the whole page (including full browser window/URL), and not just a snippet of the information required. 
  • Documents provided must not be generic ‘junk mail’ material such as advertising leaflets, brochures, etc.
  • For a Bank Statement, it must be printed on the bank’s Letterhead, showing the IBAN/Account Number’s last six digits.
  • Documents cannot be edited or altered in any way, except in the case of hiding bank card digits as per the above two points, or also hide transactions. 
  • The format of the documents should be either of the following: JPEG, PDF, TIFF, PNG, GIF, BMP or DOC.

Verifying Your Payment Method and Source of Funds

  • All four (4) corners of the document/s must be visible and cannot be cropped.
  • Any logos, name, or distinctive marks of the entity from which the document has been issued must be visible.
  • The documents need to be in full colour (where applicable) and all details on the document are clear and legible, so that even when zooming in, nothing appears pixelated.
  • Your name must clearly be identified as the addressee or one of the addressees of the document.
  • No expired, badly damaged or otherwise invalid documents shall be accepted.
  • The details must match the payment method on your account.
  • If screenshots are provided, they need to include the whole page (including full browser window/URL), and not just a snippet of the information required. 
  • For bank cards, make sure to show only the first 6 and last 4 digits (for example: 1234.56**.****.7891), as well as having the name, card issue date and expiry date (which cannot be exceeded), and the name of the bank clearly visible. Please do not send a copy of the back of your credit card.
  • For a Bank Statement, the date of issue cannot exceed 6 months and it must be printed on the bank’s Letterhead, showing the IBAN/Account Number’s last six digits.
  • Documents cannot be edited or altered in any way, except in the case of hiding bank card digits as per the above two points or to hide transactions which we did not specifically ask to be shown in our request for verification documents. 
  • The format of the documents should be either of the following: JPEG, PDF, TIFF, PNG, GIF, BMP or DOC.

Verifying Your Source of Wealth

  • All four (4) corners of the document/s must be visible and cannot be cropped.
  • Any logos, name, or distinctive marks of the entity from which the document has been issued must be visible.
  • Date of issue cannot exceed 6 months.
  • The documents need to be in full colour (where applicable) and all details on the document are clear and legible, so that even when zooming in, nothing appears pixelated.
  • Your name must clearly be identified as the addressee or one of the addressees of the document. 
  • No expired, badly damaged or otherwise invalid documents shall be accepted.
  • If screenshots are provided, they need to include the whole page (including full browser window/URL), and not just a snippet of the information required. 
  • For a Bank Statement, it must be printed on the bank’s Letterhead, showing the IBAN/Account Number’s last six digits.
  • Documents cannot be edited or altered in any way, except in the case of hiding bank card digits as per the above two points or to hide transactions which we did not specifically ask to be shown in our request for verification documents. 
  • The format of the documents should be either of the following: JPEG, PDF, TIFF, PNG, GIF, BMP or DOC.

Further to the above, to ensure that all the records held in our systems are complete and in good order, we reserve the right to ask for additional or clearer documentation in order to fulfil our legal obligations. Additionally, kindly adhere to the list of acceptable documents denoted under each section in the Verification Help Page.