1. Home
  2. Help topics
  3. Getting Started
  4. Updating to the latest version

Updating to the latest version


You will need to ensure you CLOSE the old version before installing a new version.

When a new version of our software is available, you will be prompted by our app “Update Required – Download the latest update”.

Prompt seen in the app when a new version is available.

The prompt should link you to our download page, or you can download the latest version here.

Before installing the new version – you need to close the older version that you have running.

Having problems on your Windows PC?

Some users may experience an issue when installing the new version. These users may see a ‘Game Report’ window, or the following prompt:

Prompt seen by some users, which stops the installation of the new version.

To overcome the problem, we suggest you follow these steps:

  1. Close the old version of the app, including the ‘Game Report’ window.

    To ensure you have closed all ‘Run It Once Poker’ tasks, go to your Windows Task Manager. If you do find any ‘Run It Once Poker’ tasks running, use “End task” to close the application.

  2. Then, run the new version – download the latest version here.

If problems persist, please contact us at [email protected].