Transaction fees

We do not charge any fees for deposits or withdrawals. If your payment provider charges you any fees, it is your responsibility to settle them.

How long do deposits take to process?

Depending on the payment method used to fund your account, deposits can be made instantly using debit and credit cards or e-wallet systems. We also accept deposits via bank transfers of which clearance times vary.

Why was my deposit declined?

If a deposit is declined by your payment provider, we are not provided with the reason as to why this occurred. However, it may be for the following common reasons:

  • Your payment details are incorrect
  • For reasons beyond our control, certain card issuers may block transactions, particularly if this is the first deposit with us. In such cases we would advise you to contact your bank or payment provider for resolution.

If you have any further difficulty depositing, please contact us directly at [email protected].

How do I cancel a deposit?

Once a deposit has been processed, it is not possible to cancel it. However, you can request a withdrawal at your convenience.