Please find the following guidelines for preparing documents for verification purposes.
Guidelines for ALL verification documents
- All documents must be in your name and must match the information on your account. If there is a discrepancy, we will need further explanation.
- All four (4) corners of the document/s must be visible / the document cannot be cropped.
- If screenshots are provided, they need to include the whole page (including full browser window/URL), and not just a snippet of the information required.
- Any logos, name, or distinctive marks of the entity from which the document has been issued must be visible.
- The documents need to be in full colour (where applicable) and all details on the document are clear and legible, so that even when zooming in, nothing appears pixelated.
- Documents cannot be edited, altered or tampered with in any way, except in the case of hiding bank card digits, or to hide transactions which we did not specifically ask to be shown in our request, as per the below guidelines.
- No expired, badly damaged or otherwise invalid documents shall be accepted.
- The format of the documents should be either of the following: JPEG, PDF, TIFF, PNG, GIF, BMP or DOC.
Guide to verifying your Identity
The document must be in your name and must match the information on your account. If there is a discrepancy, we will need further explanation.
Guide to verifying your Address
- Date of issue cannot exceed 6 months.
- Your name must clearly be identified as the addressee or one of the addressees of the document.
- Documents provided must not be generic ‘junk mail’ material such as advertising leaflets, brochures, etc.
- If you want to use a Bank Statement, it must be printed on the bank’s Letterhead, showing the IBAN/Account Number’s last six digits. All other digits should be covered, to protect your account’s security.
Guide to verifying Payment Methods / Source of Funds
- The details must match the payment method on your account.
- For bank cards, make sure to show only the first 6 and last 4 digits (for example: 1234.56**.****.7891), as well as having the name, card issue date and expiry date (which cannot be exceeded), and the name of the bank clearly visible.
- Do not send a copy of the back of your credit card.
- For a Bank Statement, the date of issue cannot exceed 6 months and it must be printed on the bank’s Letterhead, showing the IBAN/Account Number’s last six digits. All other digits should be covered, to protect your account’s security.
Guide to verifying your Source of Wealth
- Date of issue cannot exceed 6 months.
- Your name must clearly be identified as the addressee or one of the addressees of the document.
- For a Bank Statement, it must be printed on the bank’s Letterhead, showing the IBAN/Account Number’s last six digits. All other digits should be covered, to protect your account’s security.
Further to the above, to ensure that all the records held in our systems are complete and in good order, we reserve the right to ask for additional or clearer documentation in order to fulfil our legal obligations. Additionally, kindly adhere to the list of acceptable documents denoted under each section in the Verification Help Page.