To make a deposit:
- Log in to your account
- Click on Deposit.
- Click on the method you want to use, enter the amount and click on ‘Deposit €xxx Using…’.
- Follow the instructions and fill in the required information.
- Your deposit will be sent and you will receive a confirmation.
We have added multi-currency deposits for several payment options. At this time, the following are available:
- MuchBetter (EUR, GBP, CAD, USD)
- Visa/Mastercard in some countries, most notably UK (EUR, GBP)
- Skrill (EUR, GBP, USD, NOK)
Your Run It Once Poker account will still be credited in EUR (with the EUR amount that you have selected in the cashier), but your wallet/card will be charged in the currency that you have selected. The conversion rate will be displayed before you finalize the deposit; we are using European Central Bank rates without any conversion margin.
At this time, withdrawals are still processed in EUR only. We will add more payment providers (and withdrawals) to multi-currency processing in the future.
Default Deposit Limits
We have default deposit limits in place for all players which are imposed automatically:
- Daily: €600
- Weekly: €1,000
- Monthly: €2,000
- Daily: €600
- Weekly: €1,500
- Monthly: €2,000
We do not charge any fees for deposits (or withdrawals). If your payment provider charges you any fees, it is your responsibility to settle them.
Depending on the payment method used to fund your account, deposits can be made instantly using debit and credit cards or e-wallet systems. We also accept deposits via bank transfers of which clearance times vary.
If a deposit is declined by your payment provider, we are not provided with the reason as to why this occurred. However, it may be for the following common reasons:
- Your payment details are incorrect
- For reasons beyond our control, certain card issuers may block transactions, particularly if this is the first deposit with us. In such cases we would advise you to contact your bank or payment provider for resolution.
If you have any further difficulty, please email our support team.
Your funds are most likely not missing, but simply being temporarily held by your bank or card issuer pending approval. We recommend you contact your bank or card issuer to confirm their authorization hold policy for failed internet gaming transactions.
If the transaction(s) appears on your official statement or remains as a debit in your online banking report for more than 10 business days (from the date of transaction) please email our support team.
Once a deposit has been processed, it is not possible to cancel it. However, you can request a withdrawal at your convenience.
In order to resolve any chargeback issue, please email our support team.
If you are receiving an error message stating that your deposits (and/or withdrawals) have been disabled, you should have also received an email explaining the situation and requesting further information.
Please check the inbox of the email address registered in your Run It Once Poker account. If you are unable to find the email in your inbox, please make sure that it is not in your spam/junk folder. If you are still not able to find it, please email our support team for further assistance.