Our software does not include the option for players to close their accounts by themselves.
Please contact us at [email protected] from your registered email address and we will close your account for you.
We also kindly ask you to state the reason why you wish to close your account and a possible time frame during which you want your account closed.
How can a deceased player’s account be closed and funds released?
To be able to retrieve any funds from a deceased player’s account, the next of kin or whoever has the power to act as the executor of the player’s will is required to send the following documents to [email protected]: government issued photo ID, player’s death certificate and proof that they are the executor of the will.